Return Policy
Return Policy
We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order, we will be happy to accept the return of the product(s) and issue a full refund of your purchase. Our Refund Policy provides more detailed information on options and procedures for returning your order.
To initiate a return, you can contact us at contact@spetakolosystems.net to receive instructions on next steps.
If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any questions about return in contact@spetakolosystems.net
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and correct it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable products (such as food, flowers, or plants), personalized products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we are unable to accept returns of sale items or gift cards.
Exchanges
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Delays
If it's been more than 15 business days since we approved your return, please contact us at contact@spetakolosystems.net . We have a 30-day return policy, which means you have 30 days after you pick up the item to request a return.